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Terms of service
Regulations
The conclusion of the contract between the Buyer and the Seller may take place in two ways.
The buyer has the right to negotiate any provisions of the contract with
Sellers, including those changing the provisions of the following regulations. Negotiations, these should be
conducted in writing and sent to the address of the Seller (KRAL Krzysztof Ryczkowski ul. Zakopiańska 17 05-091 Ząbki).
In the event of the Buyer's resignation from the possibility of concluding the contract individually
the following terms and applicable law apply to negotiations.
REGULATIONS
§1 Definitions
1. Personal Data Administrator:
KRAL Krzysztof Ryczkowski
ul. Zakopiańska 17
05-091 Zabki
NIP: 125-120-66-62, REGON: 146512592
2. Postal address - name and surname or name of the institution, location in the city (in the case of
a town divided into streets: street, building number, apartment or flat number; in case of
town not divided into streets: town name and real estate number), postal code
and city.
3. Complaint address:
KRAL Krzysztof Ryczkowski
ul. Zakopiańska 17
05-091 Zabki
NIP: 125-120-66-62, REGON: 146512592
4. Price list of deliveries - the list available at paperlookbook.pl/dostawa
available types of delivery and their costs.
5. Contact details:
KRAL Krzysztof Ryczkowski
ul. Zakopiańska 17
05-091 Zabki
e-mail: kontakt@paperlookbook.pl
phone: 505-202-906
6. Personal data - any information relating to an identified or identifiable
a natural person. Information is not considered to enable the identification of a person if it would require excessive costs, time or activities.
7. Sensitive data - these are personal data containing information about racial origin or
ethnicity, political opinion, religious or philosophical beliefs, affiliation
religious, party or trade union, as well as data on health, genetic code,
addictions, sex life, convictions, sentences and fines, and
other decisions issued in court or administrative proceedings.
8. Delivery - the type of transport service along with the carrier and cost specification, mentioned in
the delivery price list available at http://shop.paperlookbook.pl/pl/i/Czas-i-koszty-dostawy/4
9. Proof of purchase - an invoice, bill or receipt issued in accordance with the Tax Act
goods and services of March 11, 2004, as amended and other relevant
by law.
10. Product card - a single subpage of the store containing information about a single product.
11. Client - an adult natural person with full legal capacity, a person
a legal entity or an organizational unit without legal personality but having the capacity to
legal actions, making a purchase from the Seller directly related to it
business or professional activity.
12. Civil Code - the Civil Code Act of April 23, 1964, as amended.
13. Code of good practice - a set of rules of conduct, in particular ethical standards i
professional, referred to in Article 2 p. 5 of the Act on Counteracting Unfair Practices
market as of August 23, 2007 as amended.
14. Consumer - an adult natural person with full legal capacity,
making a purchase from the Seller not directly related to its business activity
or professional.
15. Cart - a list of products made from the products offered in the store based on your selections
The buyer.
16. Buyer - both the Consumer and the Customer.
17. Place of issue of goods - postal address or collection point indicated in the order by
The buyer.
18. Moment of handing over the item - the moment when the Buyer or indicated by him for collection
a third party will take possession of it.
19. ODR internet platform - an EU website operating on the basis of the Regulation
(EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on the Internet
the consumer dispute resolution system and amending Regulation (EC) No 2006/2004 i
Directive 2009/22 / EC and available at https://webgate.ec.europa.eu/odr
20. Payment - method of payment for the subject of the contract and delivery, listed at the address
http://shop.paperlookbook.pl/pl/i/Formy-platnosci/10
21. Authorized entity - an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes of
September 23, 2016 as amended.
22. Privacy policy - rules for the processing of personal data by the Administrator
Buyers 'personal rights, Buyers' rights and the obligations of the Data Administrator, which is located
at: http://shop.paperlookbook.pl/pl/i/Polityka-prywatnosci-i-cookies/11
23. Consumer law - the Act on consumer rights of May 30, 2014.
24. Product - the minimum and indivisible number of items that may be the subject of the contract, and which
it is given in the Seller's store as a unit of measurement when determining its price
(price / unit).
25. Subject of the contract - products and delivery being the subject of the contract.
26. Subject of the service - subject of the contract.
27. Collection point - the place of delivery of the items other than the postal address, mentioned in
the statement made available by the Seller in the store.
28. Register of UOKiK - register of authorized entities kept by the Office of Competition Protection
and Consumers on the basis of the Act on out-of-court resolution of consumer disputes of
September 23, 2016, as amended, and available at:
https://uokik.gov.pl/rerezent_podmiot_uprawNYCH.php
29. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
on the protection of individuals with regard to the processing of personal data and in the matter
on the free movement of such data and repealing Directive 95/46 / EC
30. Item - a movable item that may be or is the subject of the contract.
31. Store - website available at paperlookbook.pl, via,
which the Buyer can place an order.
32. Seller:
KRAL Krzysztof Ryczkowski
ul. Zakopiańska 17
05-091 Zabki
NIP: 125-120-66-62, REGON: 146512592
registered and visible in the CEIDG records at:
BANK ACCOUNT: PL89 1140 2004 0000 3102 7462 6761
33. System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via networks
telecommunications via a terminal device appropriate for a given type of network,
colloquially referred to as the Internet.
34. Completion date - the number of hours or working days specified on the product card.
35. Agreement - an agreement concluded outside the entrepreneur's premises or remotely within the meaning of the Act on
consumer rights of May 30, 2014 in the case of Consumers and the sales contract in
the meaning of Art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.
36. Defect - both physical and legal defect.
37. Physical defect - non-compliance of the item sold with the contract, in particular if the item:
a. it does not have properties that this kind of thing should have due to the purpose in the contract
marked or resulting from circumstances or destination;
b.does not have properties that the Seller has provided to the Consumer,
c. it is not suitable for the purpose of which the Consumer informed the Seller upon conclusion
the contract, and the Seller did not raise any objections as to its intended use;
d. was delivered to the Consumer incomplete;
e. in the event of improper installation and commissioning, if these activities have been performed
by the Seller or a third party for whom the Seller is responsible, or
by a Consumer who followed the instructions received from the Seller;
f. it does not have the properties assured by the manufacturer or his representative or the person who
places an item on the market within the scope of its business activity and a person who by
putting your name, trademark or other sign on the item sold
distinguishing feature is presented as the manufacturer, unless the Seller was not familiar with these assurances
nor, judging judiciously, could not have known, or they could not have influenced the decision
Consumer about the conclusion of the contract, or when their content has been corrected before the conclusion
the contract.
38. Legal defect - a situation where the item sold is owned or is owned by a third party
encumbered with the right of a third party, as well as if the use or disposal is restricted
the thing results from the decision or judgment of the competent authority.
39. Order - Buyer's declaration of will submitted through the store specifying
unequivocally: type and quantity of products; type of delivery; payment method; place of publication
things, data of the Buyer and aiming directly at the conclusion of a contract between the Buyer
and the Seller.
§2 General conditions
1. The contract is concluded in Polish, in accordance with Polish law and these regulations.
2. The place of handing over the item must be on the territory of the Republic of Poland.
3. The Seller is obliged and undertakes to provide services and deliver items free from
defects.
4. All prices quoted by the Seller are expressed in the Polish currency and are gross prices
(including VAT). Product prices do not include the cost of delivery, which is specified in
delivery price list.
5. All terms are calculated in accordance with Art. 111 of the Civil Code, i.e. the term marked in
days ends with the end of the last day, and if the beginning of the period marked in days
there is an event, it is not included in the calculation of the date on which the event occurs
has occurred.
6. Confirmation, disclosure, consolidation, security of all essential provisions of the contract
in order to access this information in the future, it takes the form of:
a. order confirmation by sending to the indicated e-mail address: orders, invoices
pro forma, information on the right to withdraw from the contract, these regulations in pdf version,
model withdrawal form in pdf version, links for self-download
regulations and model withdrawal from the contract;
b. attach to the completed order, sent to the indicated place of issue
printed items: proof of purchase, information on the right to withdraw from the contract,
of these regulations, the model withdrawal form.
7. The Seller informs about known guarantees granted by third parties for products
in the store.
8. The Seller does not charge any fees for communicating with him using the funds
distance communication, and the Buyer will bear its costs in the amount specified in the contract
which he concluded with a third party providing him with a specific enabling service
distance communication.
9. The Seller provides the Buyer using the system with the correct operation of the store in
the following browsers: IE version 7 or later, FireFox version 3 or later, Opera version
9 or later, Chrome 10 or later, Safari with the latest JAVA versions installed
and FLASH, on screens with a horizontal resolution above 1024 px. Use of third party software
third parties that affect the functioning and functionality of browsers: Internet Explorer,
FireFox, Opera, Chrome, Safari can affect the correct display of the store, therefore in order to
to obtain the full functionality of the paperlookbook.pl store, turn them all off.
10. The buyer may use the option of remembering his data by the store in order to facilitate the process
placing another order. For this purpose, the Buyer should provide the login and password necessary for
accessing your account. Login and password are a sequence of characters determined by
The buyer who is obliged to keep them secret and protect them from unauthorized persons
access by third parties. The buyer can view, correct and update at any time
data and deleting the account in the store.
11. The Seller complies with the code of good practice.
12. The Buyer is obliged to:
a.a. not to provide and not to forward content prohibited by law, e.g. content
promoting violence, defamatory or violating personal rights and other rights
third parties,
a.b. to use the store in a way that does not interfere with its functioning, in particular
through the use of specific software or devices,
a.c. not to take actions such as: sending or placing within the store
unsolicited commercial information (spam),
a.d. to use the store in a way that is not inconvenient for other Buyers and for the Seller,
a.e. use any content posted within the store only to the extent of
own personal use,
a.f. use the store in a manner consistent with the regulations in force in the territory
Of the Republic of Poland, the provisions of the regulations, as well as the general principles
netiquettes.
§3 Conclusion of the contract and implementation
1. Orders can be placed 24 hours a day.
2. In order to place an order, the Buyer should perform at least the following steps, z
some of which may be repeated many times:
a. adding a product to the basket;
b. choosing the type of delivery;
c. choosing the type of payment;
d. choosing the place of delivery of the item;
e. placing an order in the store by using the "Buy and pay" button.
3. The conclusion of the contract with the consumer takes place upon placing the order.
4. The execution of the Consumer's order payable on delivery takes place immediately, and
orders paid by bank transfer or via the electronic payment system after
the Consumer's payment is credited to the Seller's account, which should take place within 30
days from placing the order, unless the Consumer was not able to perform the service from his / her own
fault and informed the Seller about it.
5. The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller, o
what he informs the customer within 48 hours of placing the order.
6. The execution of the Customer's order payable on delivery takes place immediately after its conclusion
contract, and orders paid by bank transfer or via the payment system
electronic after concluding the contract and crediting the Customer's payment to the Seller's account.
7. The entity providing online payment services is Blue Media S.A.
8. The execution of the Customer's order may depend on the payment of all or part of the order value or obtaining a trade credit limit of at least the value of the order
or the consent of the Seller to send the order on delivery (payable on delivery).
9. The subject of the contract is sent on the date specified on the product card, and for
orders composed of many products in the longest period specified on the cards
products. The period starts running with the order fulfillment.
10. The purchased subject of the contract is accompanied by the sales document selected by the Buyer
sent by the type of delivery selected by the Buyer to the type indicated by the Buyer in
ordering the place of delivery of things, along with the attached attachments referred to in §2 point
6b.
§4 The right to withdraw from the contract
1. The consumer is entitled, pursuant to art. 27 of the Consumer Law, the right of withdrawal
from a distance contract, without giving a reason and without incurring costs, except for
the costs specified in art. 33, art. 34 of the Consumer Law.
2. The deadline to withdraw from a distance contract is 14 days from the date of delivery of the item, a
to meet the deadline, it is enough to send a statement before its expiry.
3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the specimen of which
constitutes Annex 2 to the Consumer Law, on the form available at
paperlookbook.pl/formularz-zwrotu or in any other form consistent with the Consumer Law.
4. The Seller will immediately confirm to the Consumer by e-mail (provided when concluding the contract and
other if it was given in the submitted declaration) receipt of the declaration of withdrawal from
the contract.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The consumer is obliged to return the item to the Seller immediately, but no later than 14
days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before
its expiration.
7. The consumer returns the items that are the subject of the contract from which he withdrew at his own expense.
8. The consumer does not bear the costs of delivering digital content that is not recorded on the carrier
material, if he did not consent to the performance of the service before the deadline to
withdraw from the contract or has not been informed about the loss of his right
withdrawal from the contract at the time of giving such consent or the entrepreneur did not provide
confirmation in accordance with Art. 15 sec. 1 and art. 21 sec. 1. Consumer law.
9. The consumer is responsible for reducing the value of the item being the subject
the contract and resulting from using it in a way that goes beyond what is necessary to
determining the nature, characteristics and functioning of things.
10. The Seller shall immediately, not later than within 14 days from the date of receipt of the declaration of
withdrawal from the contract submitted by the Consumer will return to the Consumer all payments made by him, including the costs of delivering the goods to the Consumer, and if the Consumer
chose a shipping method other than the cheapest regular shipping method offered by
Seller, the Seller will not reimburse the Consumer for additional costs in accordance with Article 33
Consumer law.
11. The Seller shall refund the payment using the same method of payment as used
Consumer, unless the Consumer has expressly agreed to a different payment method that is not binding
up for him at no cost.
12. The Seller may withhold the reimbursement of the payment received from the Consumer until the moment
receipt of items back or delivery by the Consumer of proof of its return, w
whichever occurs first.
13. The consumer, in accordance with Article 38 of the Consumer Law, is not entitled to withdraw from
contracts:
a. in which the price or remuneration depends on fluctuations in the financial market over which
The seller does not exercise control and that may occur before the deadline to
withdrawal from the contract;
b. in which the subject of the service is a non-prefabricated item, manufactured according to
the consumer's specifications or to satisfy his individual needs;
c. in which the subject of the service is a perishable or short-lived item
use by date;
d. in which the subject of the service is an item delivered in a sealed package,
which, after opening the package, cannot be returned for health or safety reasons
hygienic reasons, if the packaging has been opened after delivery;
e. in which the subject of the service are things that after delivery, due to their own
nature, they are inseparably connected with other things;
f. in which the subject of the service are sound or visual recordings or programs
computer delivered in a sealed package, if the package has been opened
after delivery;
g. for the delivery of digital content that is not recorded on a tangible medium, if meeting
the services started with the express consent of the consumer before the deadline to
withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw
from the contract;
h. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
§5 Warranty
1. The Seller, pursuant to Art. 558§1 of the Civil Code completely excludes liability
to customers due to physical and legal defects (warranty).
2. The Seller is liable to the Consumer under the terms of Art. 556 of the Civil Code and subsequent ones for defects (warranty).
3. In the case of a contract with a consumer, if the physical defect was found before the expiry
r o k u o d the moment of delivery of the item, it is assumed that it existed at the time of transfer
dangers to the consumer.
4. The Consumer, if the item sold has a defect, may:
a.make a statement requesting a price reduction;
b. submit a declaration of withdrawal from the contract;
unless the Seller replaces the item immediately and without undue inconvenience to the Consumer
defective to free from defects or the defect will be removed. However, if the item has already been replaced or
repaired by the Seller or the Seller failed to fulfill the obligation to replace
things free from defects or defect removal, he is not entitled to exchange things or
defect removal.
5. The consumer may, instead of the defect proposed by the Seller, demand that the defect be removed
replace the item with a non-defective one or demand that the defect be removed instead of replacing the item, unless
bringing the goods into conformity with the contract in the manner chosen by the Consumer is
impossible or would require excessive costs compared to the proposed method
by the Seller, and the value of the item is taken into account when assessing the excess of costs
defect-free, type and significance of the defect found, and the inconvenience is taken into account,
to which the Consumer would otherwise be exposed to.
6. The consumer cannot withdraw from the contract if the defect is irrelevant.
7. If the item sold has a defect, the Consumer may also:
a.demand that the item be replaced with one free from defects;
b. demand that the defect be removed.
8. The Seller is obliged to replace the defective item with a non-defective one or remove the defect in
a reasonable time without undue inconvenience to the Consumer.
9. The Seller may refuse to satisfy the Consumer's request, if the
compliance with the contract of the defective item in the manner chosen by the buyer is impossible, or in
comparing to the second possible way to comply with the contract would require
excessive costs.
10. If the defective item has been installed, the Consumer may demand from
Seller disassembly and reassembly after replacement with a non-defective one
or removing the defect, but is obliged to bear some of the costs associated with it
exceeding the price of the item sold or may require the Seller to pay for a part
costs of disassembly and reassembly, up to the price of the item sold. In case
failure by the Seller to fulfill the obligation, the Consumer is entitled to make these
activities at the expense and risk of the Seller.
11. The consumer who exercises the rights under the warranty is obliged at the expense of the Seller
deliver the defective item to the complaint address, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be excessively difficult
The consumer is obliged to make the item available to the Seller at the place where the item is
is located. In the event of non-fulfillment of the obligation by the Seller, the Consumer is entitled to
return the items at the expense and risk of the Seller.
12. The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10.
13. The Seller is obliged to accept the defective item from the Consumer in the event of replacing the item with
free from defects or withdrawal from the contract.
14. The Seller, within fourteen days, will respond to the provisions based on Art. 5615 of the Civil Code:
statements about a request for a price reduction, requests to replace the item with one free from defects, requests
remove the defect. The seller within thirty days (Article 7a of the Consumer Law)
will respond to any other Consumer's statement that does not apply to, specified in
the Civil Code, the deadline of fourteen days.
Otherwise, it is considered that he considered the statement or request justified
The consumer.
15. The Seller is liable under the warranty if a physical defect is found before the expiry
two years from the moment the item is delivered to the Consumer, and if the item is sold
used within one year from the date of delivery of the item to the Consumer.
16. Consumer's claim for removal of the defect or replacement of the sold item with one free from defects
expires after one year from the date of finding the defect, but not earlier than before
two years after the item is delivered to the Consumer, and if the subject of sale
the item is used within one year from the moment the item is delivered to the Consumer.
17. In the event that the expiry date specified by the Seller or the manufacturer is
use ends two years after the item is delivered to the Consumer,
The seller is liable under the warranty for physical defects of this item found before the expiry
this term.
18. Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal
a contract or a price reduction due to a physical defect of the sold item, and if the Consumer demanded
replacement of the item with a non-defective one or removal of the defect,
withdrawal from the contract or price reduction begins with the ineffective expiry of the deadline
to replace items or remove defects.
19. In the event of an investigation before a court or an arbitration court for one of the rights under the warranty
the deadline for the exercise of other rights due to the Consumer in this respect, loses
suspension until the final conclusion of the proceedings. It also applies accordingly
for mediation proceedings, and the time limit for the exercise of other rights under the warranty,
due to the Consumer, starts to run from the day the court refuses to approve the settlement
concluded before a mediator or unsuccessful termination of mediation.
20. To exercise the rights under the warranty for legal defects of the sold item, §5 point
15-16, except that the period starts from the day on which the Consumer learned about the existence of the defect, and if the Consumer learned about the defect only as a result of an action
third party - from the date on which the judgment in the dispute with the third party becomes
final.
21. If due to a defect in the item, the Consumer submitted a declaration of withdrawal from the contract, or
lowering the price, he may demand compensation for the damage he has suffered by entering into a contract, no
being aware of the defect, even if the damage was a consequence of circumstances for which the Seller did not
is liable, and in particular may demand reimbursement of the costs of concluding the contract, costs
collection, transport, storage and insurance of goods, reimbursement of expenditure made in such
to the extent that he did not benefit from them, and did not receive their return from a third party and return
process costs. This is without prejudice to the provisions on the obligation to repair the damage on the basis of
general.
22. The expiry of any time limit for finding a defect does not exclude the exercise of rights under the warranty,
if the Seller has fraudulently concealed the defect.
23. The Seller, as long as it is obliged to provide or provide financial services to
The consumer will perform them without undue delay, no later than the period provided for by law.
§6 Privacy policy and personal data security
1. The Personal Data Administrator is responsible for lawful data processing
personal data, and the rules for the collection, processing and storage of personal data, and
Buyer's rights related to his personal data.
2. The Personal Data Administrator processes the personal data of the Buyers on the basis of
consent and in connection with the legitimate interests of the Seller.
3. The Personal Data Administrator collects and processes personal data only
to the extent that it is justified by a contractual or legal obligation.
4. The consent of the Buyer to the processing of personal data is voluntary, a
consent to the processing of data for a specific purpose may be withdrawn at any time.
5. The following data is collected for the purposes of the Buyer's order processing
personal:
a. postal address - necessary to issue the proof of purchase;
b. place of issue of goods - necessary to address the shipment;
c. e-mail - necessary for communication related to the execution of the order;
d. telephone number - necessary for the selection of certain types of delivery
6. Detailed solutions for the protection of personal data related to the submission
orders, but also the use of the store before and after placing the order
privacy policy.
§7 Final provisions
1. None of the provisions of these Regulations is intended to infringe the Buyer's rights. No
it can also be interpreted in this way, because in the event of any non-compliance
parts of the regulations with applicable law, the Seller declares absolute
compliance with and application of this right in place of the challenged provision
regulations.
2. Registered Buyers will be informed about changes to the regulations and their scope
electronically (to the e-mail address provided during registration or ordering). The notification will be made
sent at least 30 days before the new regulations come into force. Changes made
will be in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab. During the execution of the order and throughout the entire period of after-sales care, the Buyer is bound by the regulations accepted by him when placing the order. Except when the Consumer finds it less favorable than the current one and informs the Seller about the choice of the current one as binding.
4. In matters not covered by these regulations, the applicable ones shall apply
regulations. Disputes, if the Consumer so wishes, are resolved on the road
mediation proceedings before Provincial Inspectorates of the Trade Inspection or trial
before the arbitration court at the Provincial Inspectorate of Trade Inspection. Consumer
it may also use equivalent and lawful pre-trial or
out-of-court dispute resolution, e.g. via the EU ODR online platform
or by selecting any authorized entity from among those listed in the register
UOKiK. The seller declares his intention and agrees to an out-of-court settlement of the dispute
consumer.
As a last resort, the matter is resolved by the local and material court.